Don’t Sell to the Demographic, Serve the Demographic

Just ran across this story from Inc. The important point to me was the quote toward the bottom from Antonio Swad, an entrepreneur of Italian-Lebanese descent. Many years ago he opened a pizzeria in a neighborhood with a high proportion of Latino residents, and this is his perspective on using demographic knowledge to boost business:

People look at the growth of the Hispanic community in the U.S. and their eyes will glaze over when they see the disposable income numbers…[but] this is a community that you need to serve primarily and sell to secondarily.

How did Mr. Swad accomplish that with his pizzeria? You might actually remember one of his tactics, as I recall reading a story about it a few years ago. He began accepting pesos as payment, which spurred the expected outcries from xenophobes and isolationists (those are the nicest terms I could think of for these groups). And Mr. Swad’s enterprise now? An empire of nearly 100 restaurants in 6 states.

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One Response

  1. This a great piece of information. The American market has a hard time selling to us because we aren’t people that can be easily bought. We have to know you to buy from you. Great post thank you!

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